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    To start the return process for your order, please enter your email address or phone number and the order number below.

    How do I return?

    • Enter your order number and email address in the fields above and click Start
    • Follow the instructions and select the items you want to return
    • Please mark 'Returned Items' clearly on the outer packaging of your parcel to prevent any import charges and taxes being applied.
    • You will get a confirmation email with the shipping guidelines once the return request is approved

     

    What items are returnable?

    You can return your items within 28 days of receipt of your shipment

    • Unused, unworn, unwashed, unrepaired items.
    • Items must be with original labels.
    • Items that are in the original condition.
    • Items with their corresponding purchase receipt.
    • In the original packaging.

     

    What items are not returnable?

    • Items of underwear, swimsuits without hygienic sticker, earrings, hosiery or socks.
    • Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
    • Free gifts or promotional items are not returnable!

    Are there any charges for return?

    Original shipping charges are non-refundable
    You are responsible for the charges of the return shipping

     

    How soon will I get my refund?

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
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